A few weeks ago, I had to call Verizon Wireless to cancel service for a MiFi device that I was no longer in need of. What should have been an easy cancellation call turned into increasingly ridiculous reasons as to why I should keep the account open and get a new iPad from Verizon.
If I cancel the account, then I’ll have to pay a new activation fee if I need an account again. Then, the rep added that I could add an iPad to the account instead and keep the account open that way. I told the rep that I saw no reason to need an account again.
I don’t even have to pay in full for the retail price for the iPad upfront! Upon hearing (again) that I had no need for an iPad, the rep then asked if I wouldn’t like to first check with a family member as they might want to avoid having to pay an activation fee on an iPad. Again, I told her “no thanks.”
Don’t you want a bigger screen for Candy Crush? No, no I don’t because I don’t play Candy Crush or any other games like it. This apparently baffled the rep for a moment. Then, she asked didn’t I ever go to Starbucks? Yes, I do. Then, she asked if I sat there and what did I do. I advised her that I drink coffee there. And sometimes, I take my laptop to get some writing done. This was followed up with her most ridiculous reason of all…
Isn’t that laptop heavy? Why don’t you get an iPad instead so you don’t gotta carry around that heavy old laptop.
This is when I told her that I use the laptop to get in my strength training exercises. Thankfully, the iPad upsell was finally over and I am still using my heavy old laptop.
But it made me wonder – does that line about laptops being too heavy really work on people?